Frequently asked questions

Shipping

How do I track my order?

Once your order has been processed and shipped, you will receive an order confirmation and tracking number via email and/or text. Most orders will take 4-10 business days for transit time, excluding processing time. If you have not received a tracking number, please contact us and we will provide one for you.

How long does shipping take?

Shipping is FREE to the France. and takes 4-10 business days. Please note that we do not process or ship items during weekends or holidays. We strive to process most orders within 1-3 business days. For more information, please refer to our shipping policy.

Do you ship internationally?

We Ship Only To France and Europe Countries

Can I edit my order after it has shipped?

Orders cannot be edited once they have been shipped. Once your order is on its way to the shipping address provided, we are unable to make any changes. If you made a mistake with your order, please contact us as soon as possible at support@kaufry.com with your order number and relevant information. Please note that cancellations are not guaranteed.

Returns

What is Kaufry® return policy?

Kaufry® has a 60-day return policy. You have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and hazardous materials, cannot be returned. For more information, please refer to our refund policy.

How do I initiate a return?

To start a return, please contact us at support@kaufry.com. We will provide you with instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted, and the return fee will be on you if you do not have a reason.

What if I received the wrong item or it is damaged?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with your order details and any relevant information.

Payment Methods

What is Your Payment Methods

We Accept Most of the Debit or Credit Cards, Google and Apple Pay.

Is Your Checkout secure?

We ware hosting Our store on Shopify.com and we accept credit card payment by Stripe

Contact

Contact us By Email

You can always send us an email about your question at: support@kaufry.com